Terms & Conditions

1. Introduction

Welcome to Claryo (“we”, “us”, “our”). By booking our services or using our website, you agree to the following Terms & Conditions. Please read them carefully before making a booking.

2. Services

• Claryo acts as an intermediary, connecting customers (“you”) with independent cleaning contractors (“Contractors”).

• While we carefully select and vet our contractors, all cleaning services are carried out by them directly.

• Service details (type, date, duration, and pricing) are confirmed at the time of booking.

3. Bookings

• Bookings can be made via our website, email, or phone.

• You are responsible for providing accurate information (address, access details, service requirements).

• We will confirm all bookings by email.

Accuracy of Bookings

• All bookings must accurately reflect the property size and service type required.

• If a client provides incorrect information (e.g., property size) and has already paid a lower rate/quote, the contractor is not obliged to complete the job. In such cases, the Company reserves the right to retain the payment.

        • If incorrect information is discovered:

                      •         Before Claryo confirmation: Please contact us as soon as possible, no fees will apply.

                      •         After Claryo confirmation but more than 48 hours before the job: The booking may be amended or rescheduled without penalty.

                      •         Within 48 hours of the job: The rescheduling or cancellation policy will apply.

                      •         Within 24 hours or same day: The standard same-day cancellation policy applies.

4. Cancellations & Refunds

Cancellations must be made at least 48 hours in advance. Late cancellations may result in a reduced refund, as outlined below:

• Same Day / Less than 24 Hours Before Service:

  • 50% refund issued.

• 24–48 Hours Before Service:

  • 75% refund issued.

• More Than 48 Hours Before Service:

  • Full refund issued.

Client Rescheduling

Rescheduling requests should be made as early as possible. Fees may apply depending on the notice period, as outlined below:

• Same Day / Less than 24 Hours Before Service:

  • Rescheduling is only possible if the contractor is available.

  • A 20% rescheduling fee applies.

• 24–48 Hours Before Service:

  • Rescheduling is possible if the contractor is available.

  • A 10% rescheduling fee applies.

• More Than 48 Hours Before Service:

  • Rescheduling is free of charge.

* Rescheduling is only possible if another contractor is available. If we are unable to assign a contractor to the new time, the standard cancellation policy will apply.

Contractor Cancellations

If a contractor cancels:

• We will attempt to reassign another contractor.

• If we cannot, you will receive a full refund or a rebooking (your choice).

• If the cancellation is last-minute, you may receive a discretionary discount on your next booking.

5. Payments

• Payment must be made in full at the time of booking unless otherwise agreed.

• Payments are processed securely via Monzo and Stripe.

• Contractors will only be paid once the service is completed satisfactorily.

6. Liability

• Claryo is not liable for any loss, damage, or injury arising from services provided by contractors.

• Contractors are self-employed and hold their own liability insurance.

• Clients are responsible for securing valuables, fragile items, and ensuring safe access to the property.

7. Service Standards

• Contractors are expected to arrive on time, act professionally, and perform services to agreed standards.

• If you are dissatisfied with the service, you must notify us within 24 hours. We will investigate and may offer a partial refund, discount, or re-clean depending on circumstances.

8. Client Responsibilities

• Provide safe and timely access to the property.

• Inform us of any special requirements (alarms, pets, restricted areas, etc.).

• Ensure that the property is safe to work in.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Last Updated: 26/08/2025